BT is replacing the UK’s old analogue landline network with new digital landlines that work via broadband. This change affects anyone who wants to keep using a landline, especially those with telecare devices, pendant alarms, or additional support needs.
Key points for residents:
- The switch is free and most people won’t need any installation work.
- Landlines will connect to your broadband router instead of the wall socket.
- Pricing stays the same, with added benefits like spam call blocking.
- If you or a loved one uses telecare equipment, contact your phone provider to ensure compatibility and request support.
- BT offers free engineer visits and battery backup units for those who need extra help or have no mobile coverage.
- No broadband? BT will offer a dedicated landline service so you can continue using your phone as usual.
BT encourages residents to start conversations with family and neighbours who may need help preparing for the switch. You can find helpful guides and register for support on BT’s website: https://www.bt.com/about/all-ip/connected-together